Privacy Policy tikyo88 – Malaysia Player Data Protection

1Scope of This Policy

This Privacy Policy ("Policy") is published by tikyo88 and applies to all individuals who use the tikyo88 platform – including the official website, mobile app and all related services ("Platform").

This Policy describes tikyo88's privacy practices regarding personal information we collect from our players, namely:

• Individuals who visit the tikyo88 website without registering an account.
• Individuals who register and become tikyo88 members.
• Individuals who contact the tikyo88 customer support team.

This Policy should be read together with Terms and Conditions tikyo88 which forms part of the overall agreement between you and our platform.

2Personal Data We Collect

Tikyo88 collects various types of personal information depending on how you interact with our platform. The following are the categories of data we collect:

Registration & Identity Data

• Full name (as it appears on official identification documents).
• Date of birth and gender.
• National Identity Card number (MyKad) or passport number for KYC purposes.
• Email address and mobile phone number.
• Current residential address.

Financial & Transaction Data

• Payment method details (account holder name, bank account number or e-wallet used).
• Records of all deposit and withdrawal transactions.
• Betting history and gaming activity.

Technical & Usage Data

• IP address, device type, operating system and web browser used.
• Access log data – dates, times and pages visited.
• Cookie data and related tracking technologies.
• Geolocation (country and region only – not precise location).

3How We Use Your Personal Data

Tikyo88 uses the personal information collected for the following purposes:

• Account management: Creating, verifying and managing your player account, including the KYC process and age verification.
• Transaction processing: Processing deposits, withdrawals and bonus payments securely and accurately.
• Service delivery: Granting access to games, managing play sessions and ensuring a smooth user experience.
• Customer support: Responding to enquiries, resolving complaints and providing technical support.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering and unauthorised access.
• Legal compliance: Fulfilling legal obligations including anti-money laundering (AML) reporting requirements.
• Product improvements: Analysing usage patterns to improve the platform and user experience.
• Marketing communications: Sending information about promotions and offers (only where you have given your consent).
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and offer appropriate assistance.

4Legal Basis for Data Processing

In accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), tikyo88 processes your personal data on valid legal grounds:

• Consent: For marketing communications and optional cookie usage — you may withdraw this consent at any time.
• Contract performance: Data necessary to deliver the services you registered for, including account management and payment processing.
• Legal obligation: Data required to comply with Malaysian legal obligations, including AML and KYC regulations.
• Legitimate interest: Data used for platform security, fraud prevention and overall service improvement.

5Data Sharing with Third Parties

Tikyo88 does not sell your personal data to any third party. However, we do share data with certain parties under limited and controlled circumstances:

• Game providers: Minimum technical data required to operate games on our platform (Pragmatic Play, NetEnt, etc.).
• Payment processors: Transaction information required to process deposits and withdrawals via your chosen payment method.
• Infrastructure providers: Cloud computing and security companies that help us operate the platform securely.
• Legal authorities: When required by court order, regulatory directive or applicable legal obligation.
• Parties in corporate transactions: In the event of a merger, acquisition or asset sale – players will be notified in advance.

All third parties receiving tikyo88 player data are bound by data protection agreements that prohibit them from using that data for any purpose other than what is permitted.

6Data Retention & Deletion Period

Tikyo88 retains your personal data for as long as necessary to fulfill the purposes of collection or as required by Malaysian law:

• Active account data: Retained for the duration your account remains active.
• Financial transaction data: Retained for a minimum of 7 years in accordance with Malaysian accounting and AML legal requirements.
• KYC Data: Retained for 6 years after account closure in accordance with anti-money laundering compliance requirements.
• Customer support communication records: Retained for 3 years for reference and dispute resolution purposes.
• Technical log data: Retained for 12 months for security and investigation purposes.

Once the retention period expires or upon your request for deletion, tikyo88 will delete or anonymise your personal data in a manner that prevents re-identification, unless a legal obligation prevents immediate deletion.

7Data Security Measures

Tikyo88 implements a range of technical and organizational measures to protect your personal data from unauthorized access, loss, destruction, or disclosure:

• Data encryption: All sensitive data is encrypted using AES-256 encryption at rest and TLS 1.3 in transit.
• Access control: Only tikyo88 staff who require access to specific data in carrying out their duties are permitted to do so, applying the principle of "least privilege".
• Two-factor authentication: Available to all player accounts as an additional layer of protection.
• Regular security audits: Vulnerability assessments and penetration testing are conducted periodically by independent third parties.
• Continuous monitoring: A SIEM (Security Information and Event Management) system monitors suspicious activity in real time.

8Your Rights as a Data Subject

As a tikyo88 player, you have the following rights regarding your personal data under Malaysia's PDPA:

To exercise any of the above rights, please submit your request to the tikyo88 Privacy Officer via email: [email protected]. We will process your request within 30 business days.

9Cookies and Tracking Technologies

Tikyo88 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly.

Required Cookies (Mandatory)

These cookies are required for core platform functions such as login session authentication, security and performance stability. They cannot be disabled without affecting platform functionality.

Analytical Cookies (Optional)

These cookies help us understand how players use our platform — the most frequently visited pages, time spent and navigation patterns. This data is used to improve the user experience. You can disable these cookies without affecting core functionality.

Preference Cookies (Optional)

Cookies that save your preferences such as language, display theme and other settings to make the platform easier to use on future visits.

You can manage or delete cookies through your web browser settings at any time. Please note that disabling all cookies may affect certain features on the tikyo88 platform.

10Cross-Border Data Transfers

Some of your personal data may be transferred to, stored in, or processed in countries outside Malaysia — particularly in connection with cloud service providers and international game providers integrated with the tikyo88 platform.

In all cases of cross-border data transfers, tikyo88 ensures that:

• The recipient country or organisation provides a level of data protection equivalent to or higher than that required by Malaysia's PDPA.
• Appropriate data processing agreements are in place with all data recipients outside Malaysia.
• Data transfers only occur for the purposes stated in this Privacy Policy.

11Minors & Age Restrictions

The tikyo88 platform is exclusively for individuals aged 18 and above. We do not intentionally collect or process personal data from individuals under 18 years of age.

If we discover that personal data of minors has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question.

If you become aware that a minor has registered for or is using the tikyo88 platform, please contact us immediately at [email protected] so that immediate action can be taken.

12Amendments to the Privacy Policy

Tikyo88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data processing practices, legal requirements, or platform services.

When there are material amendments to this Policy, tikyo88 will:

• Updating the "Last Updated" date at the top of this page.
• Sending notifications to players via their registered email or in-platform notifications.
• In cases of highly material amendments, we may request fresh consent from you before continuing to process your data.

We encourage you to review this Privacy Policy periodically. Your continued use of the tikyo88 platform after any amendments take effect constitutes your acceptance of the updated terms.

13Contact Our Privacy Officer

If you have any questions, concerns or complaints regarding this Privacy Policy or how tikyo88 handles your personal data, please contact our Privacy Officer:

• Privacy Email: [email protected]
• General Support Email: [email protected]
• Live Chat: Available on the tikyo88 platform – 24 hours, 7 days a week
• Response time for privacy complaints: 72 hours (business days)

For formal privacy complaints, please include "Privacy Complaint" in your email subject line along with your account number and full details of your concern. All complaints will be investigated and responded to within 15 business days.